Cancellations
Order Cancellation Policy
Hassle-Free Order Cancellations
At [Your Clothing Brand Name], we understand that plans can change. If you need to cancel your order, we aim to make the process simple and convenient.
Please review our cancellation policy below for important information regarding order modifications, cancellations, and refunds.
Order Cancellation Requests
Customers may request to cancel an order within 12 hours of placing it or before the order has been processed and shipped.
Once an order has entered the processing or shipping stage, cancellations may no longer be possible.
To request a cancellation, please contact our support team as soon as possible with your order details.
Cancellation Approval
If your cancellation request is approved:
- A full refund will be issued to your original payment method
- Refund processing times may take 5–10 business days depending on your bank or payment provider
- You will receive a confirmation email once the cancellation has been completed
Orders Already Shipped
Orders that have already been shipped cannot be canceled.
If your order has already been dispatched, you may still be eligible for a return after delivery according to our Returns & Refunds Policy.
Custom or Personalized Orders
Custom-made, personalized, or special-order items cannot be canceled once production has started.
Please carefully review all order details before completing your purchase.
Fraud Prevention & Security
For security purposes, some cancellation requests may require order verification before approval.
We reserve the right to cancel orders suspected of fraudulent activity, unauthorized transactions, or policy violations.
Need Assistance?
If you need help with an order cancellation or have questions regarding your order status, our support team is here to assist you.
Customer Support
- Email: support@[yourbrand].com
- WhatsApp Support Available
- Response Time: Within 24 Hours
Please include:
- Your order number
- Full name used for the order
- Reason for cancellation