Returns & Refunds Policy

Customer Satisfaction Comes First

At [Your Clothing Brand Name], we want you to love every purchase you make with us. If you are not completely satisfied with your order, we are here to help with an easy and transparent return and refund process.

Please read our policy carefully to understand your eligibility for returns, exchanges, and refunds.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• All tags and original packaging must be included
• Items must not show signs of damage, washing, or alteration
• Proof of purchase or order confirmation is required

For hygiene reasons, certain items such as underwear, swimwear, and accessories may not be eligible for return unless defective.

Non-Returnable Items

The following items cannot be returned or refunded:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Worn, washed, or damaged items caused by customer use

Exchange Policy

If you received the wrong size, color, or a defective item, we gladly offer exchanges based on product availability.

To request an exchange, please contact our support team within the return eligibility period.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method
• Processing times may take 5–10 business days depending on your bank or payment provider
• Original shipping charges are non-refundable unless the return is due to our error

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will work quickly to provide a replacement, exchange, or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• Incorrect item shipped
• Defective product
• Damaged item upon arrival

We recommend using a trackable shipping service for all returns.